TERMS & CONDITIONS - General

Effective Date As: October 2011

This website (the “Site”) is owned and operated by Ahava Digital Group International (ADG) or Ahava Digital Group Inc. d/b/a “AhavaDigital.com.” (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from COMPANY. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

 

INTELLECTUAL PROPERTY RIGHTS

Our Limited License to You. This Site and all the materials available on the Site are the property of us and/or our affiliates or LICENCORS, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

 

YOUR LICENSE TO US

By posting or submitting any material (including, without limitation, comments, blog entries, photos and videos) to us via the Site, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.

 

You acknowledge and agree that any contributions originally created by you for us shall be deemed a “work made for hire” when the work performed is within the scope of the definition of a work made for hire in Section 101 of the United States Copyright Law, as amended. As such, the copyrights in those works shall belong to COMPANY from their creation. Thus, COMPANY shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as COMPANY determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a “work made for hire” under Section 101 of the Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey and transfer to COMPANY all proprietary rights, including without limitation, all copyrights and trademarks throughout the universe, in perpetuity in every medium, whether now known or hereafter devised, to such material and any and all right, title and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproductions of prior works by you shall be co-owned by us.

You acknowledge that COMPANY has the right but not the obligation to use and display any postings or contributions of any kind and that COMPANY may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.

Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property. 

 

DISCLAIMERS

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on websites linked to by us on the Site.

If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not COMPANY. Neither COMPANY nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, COMPANY neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorized COMPANY representative while acting in his/her official capacity.

THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY COMPANY AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

You agree at all times to defend, indemnify and hold harmless COMPANY its affiliates, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.

 

ONLINE COMMERCE

Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the Site.

 

Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that COMPANY shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.

 

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.

 

INTERACTIVE FEATURES

This Site may include a variety of features, such as bulletin boards, web logs, chat rooms, and email services, which allow feedback to us and real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services on the Site, lies with each user – you alone are responsible for the material you post or send. We do not control the messages, information or files that you or others may provide through the Site. It is a condition of your use of the Site that you do not:

 

  •  Restrict or inhibit any other user from using and enjoying the Site. 
  • Use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity. 
  •  Interfere with or disrupt any servers or networks used to provide the Site or its features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Site.  
  • Use the Site to instigate or encourage others to commit illegal activities or cause injury or property damage to any person. 
  • Gain unauthorized access to the Site, or any account, computer system, or network connected to this Site, by means such as hacking, password mining or other illicit means.
  • Obtain or attempt to obtain any materials or information through any means not intentionally made available through this Site.
  • Use the Site to post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law. 
  • Use the Site to post or transmit any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder. 
  • Use the Site to post or transmit any information, software or other material that contains a virus or other harmful component. 
  • Use the Site to post, transmit or in any way exploit any information, software or other material for commercial purposes, or that contains advertising. 
  • Use the Site to advertise or solicit to anyone to buy or sell products or services, or to make donations of any kind, without our express written approval.
  • Gather for marketing purposes any email addresses or other personal information that has been posted by other users of the Site.

 

COMPANY may host message boards, chats and other public forums on its Sites. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, chats or other public forums in the future. COMPANY or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centers for users and subscribers. Information and content posted within these public forums may be provided by COMPANY staff, COMPANY’s outside contributors, or by users not connected with COMPANY, some of whom may employ anonymous user names. COMPANY expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of COMPANY or any of its subsidiaries or affiliates. 

COMPANY has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.

 

REGISTRATION

To access certain features of the Site, we may ask you to provide certain demographic information including your gender, year of birth, zip code and country. In addition, if you elect to sign-up for a particular feature of the Site, such as chat rooms, web logs, or bulletin boards, you may also be asked to register with us on the form provided and such registration may require you to provide personally identifiable information such as your name and email address. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

 

PASSWORDS

To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.

 

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THE SITE’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS.

THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND COMPANY MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.

PARTICIPANT acknowledges and agrees that no representation has been made by before OR ITS AFFILATES and relied upon as to the future income, expenses, sales volume or potential profitability that may be derived from the participation in this PROGRAM.

 

TERMINATION

We may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.

 

REFUND POLICY

Your purchase of a product or service may or may not provide for any refund. Each specific product, service, event or course will specify its own refund policy, if any is applicable on the item, product or service.


TERMS & CONDITIONS - Amended

TERMS & CONDITIONS - Amended

Effective Date As: October 2015

You (hereinafter referred to as "you" or "Credit Card Holder" or "Client") Ahava Digital Group, INC. is a Delaware Corporation (hereinafter referred to as "AHAVA DIGITAL GROUP" or "AHAVA DIGITAL GROUP, Inc." or “our”, "us" or "we"), written proposal (hereinafter referred to as “Proposal A-Z” or “Annexure A-Z”)  

(A) You are consenting to our Terms and Conditions electronically. "Terms & Conditions" means this agreement (including the service & price details contained on our website also known as “Proposal A-Z” or “Annexure A-Z”), SEO Agreement, notices of change in terms relating to this agreement, new account agreements, account notifications, and any disclosures required now or in the future by applicable regulation. 

(B) In Lieu of this Electronic "Terms & Conditions", you have a right to request a paper copy of these Terms & Conditions before signing up. If you want an electronic copy, please talk to one of our sales Representative VIA email at support@ahavadigital.com and we will send you an electronic copy via email. You also have the right to request a previous version of these terms if they were updated after all parties signing and agreeing to the terms and conditions or the agreement.

(C) You have the right to decline this agreement and not receive them electronically. If you wish to make that choice, do not click "I agree" or Process Order or Sign (“Proposal A-Z” or “Annexure A-Z”) and do not make any payments, contact a Sales representative immediately instead. Email us at support@arcticgrey.com if you decline this agreement electronically your order will not be processed until we receive your signed agreement in electronic form.

(D) By stating "I agree" via email, or logging on and electronically signing “Proposal A-Z” or “Annexure A-Z”, or making Payments, you are confirming that you can access and read and agree to all of this agreement and consent to use of this electronic method of contract acceptance under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN).

(E) You may use the "Contact Us" feature to update information needed to contact you electronically. You should print a copy of this agreement and retain it for future reference.

For your convenience, "Terms & Conditions" consists of the following parts:

 

Authorization. Client is engaging AHAVA DIGITAL GROUP, Inc., as an independent contractor for the specific purpose of designing a World Wide Web site (hereinafter referred to as "Web Design Project") to be published on the Client's account on an Internet Service Provider(ISP)/Web Presence Provider(WPP) computer, hereinafter refer to as "Hosting Service", or provided on diskette at the Client's option. The Client hereby authorizes AHAVA DIGITAL GROUP, Inc. to access this account, and authorizes the Hosting Service to provide AHAVA DIGITAL GROUP, Inc. and its employees, with "full access" to the Client's account, and any other programs needed for this Web Design Project that are included as part of the Client's service agreement/level. Please note: Some platforms require hosting to be secured & maintained by them if the site is built using their tools. For example, Wix, Shopify, Big Commerce, etc. 

 

Development. This Web Design Project will be developed using latest version of custom PHP, Java Script, MySQL, MyPHP, CSS, AJAX, Macromedia ® Dreamweaver ® and or Wix HTML5

 

Browser Compatibility - Designing a web site to fully work in multiple browsers (and browser versions & resolutions) can require considerable, extra effort. It could also involve creating multiple versions of code/pages. AHAVA DIGITAL GROUP, Inc. represents and warrants that the web site we design for you will work in:

 

  • Google Chrome
  • Firefox 3.0 and up
  • Safari

 

Accessibility for People with Disabilities – AHAVA DIGITAL GROUP, Inc. standard is to meet at least half the currently recommended guidelines for web site development. Without sacrificing quality and design, we try to ensure that the content you provide and functions we build into our web sites are available to all visitors.

Assignment of Web Design Project. AHAVA DIGITAL GROUP, Inc. reserves the right, and you hereby agree, to assign local or international subcontractors to this Web Design Project to insure that the terms of this agreement are met as well as meeting the estimated completion date if one was provided.

Copyrights and Trademarks. The Client unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to AHAVA DIGITAL GROUP, Inc. for inclusion in the Web Design Project are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend AHAVA DIGITAL GROUP, Inc., its employees and its subcontractors from any liability (including attorney’s fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client. The client undertakes the entire liability for the content on the website.

Web Site Maintenance. This agreement allows for minor web site maintenance to pages over a 12 month period at a cost of $97-$297/hour, including updating links and making minor changes to a sentence or paragraph. It does not include replacing nearly all the text from a page with new text, major page reconstruction, new pages, guest books, discussion webs, navigation structure changes, attempted updates by Client repairs or Web Design Projects delivered to Client via diskette. The period of 12 months begins on the date the Client's web design site is available to be published to Client's hosting service or 30 days from the date this agreement was signed, whichever comes first. If the Client's web design package includes database access using ASP or PHP, then very minor page code changes will be accepted under this web site maintenance plan, major page code and/or database structural changes will be charged at then hourly rates.

 

Prior to Transfer or Delivery of Project. The Client agrees to complete the AHAVA DIGITAL GROUP Design Approval Prior to Delivery Form’ prior to taking delivery of finished product. The Client understands and agrees that if the ‘Design Approval Prior to Delivery Form’ is not filled out in full, that AHAVA DIGITAL GROUP can retain all work product until Client fulfills this obligation.

 

Shared Screen Training: Once a time for shared screen training has been set and/or agreed upon, AHAVA DIGITAL GROUP will need at least 72 hours’ notice to reschedule or cancel the appointment. If proper notice is not given in the time frame stated herein, the training session will be considered lost or used and cannot be rescheduled. A new appointment would have to be set and paid for accordingly.  Shared screen training cannot be set until site is complete or until the Client states the site is complete.  Once shared screen training takes place, the revision period (if any time remaining) will be considered void. Any edit requests for the site beyond the shared screen training session (if even missed during the build revision period) will be considered void. The Client agrees that if shared screen training takes place, that you accept the site as-is and understand that any further adjustments will be an extra. 

 

Completion Date. AHAVA DIGITAL GROUP, Inc. and the Client must work together to complete the Web Design Project in a timely manner. AHAVA DIGITAL GROUP, Inc. agrees to work expeditiously to complete the Web Design Project as specified in the “Proposal A-Z” or “Annexure A-Z” (whichever is applicable) after Client has submitted all necessary content and filled in the mandatory web design questionnaire. The Client is expected to supply AHAVA DIGITAL GROUP, Inc. with complete text and graphics 'content' in an easy electronic format for this Web Design Project as soon as possible for AHAVA DIGITAL GROUP, Inc. to finish the website on time. The Client is responsible to provide entire content in a timely manner and understands that AHAVA DIGITAL GROUP, Inc. will not be responsible if the Web Design Project remains largely unfinished or is delayed, due to his or her own inaction. The delays can also occur if any milestone that requires Client action, such as approving design mockups or web design changes is not acknowledged on time. This is a bilateral contract which means if the project is delayed, beyond the time specified in “Proposal A” or “Annexure A” or “Proposal O” (whichever is applicable) due to Clients inaction, such as delay in sending initial or ongoing instructions & contents, AHAVA DIGITAL GROUP, Inc. may not work expeditiously to finish the project in accordance with Clients new deadlines. An additional charge at rates specified in the “Proposal A-Z” or “Annexure A-Z” whichever maybe applicable. All of our turnaround times are estimates only and NOT guarantees. Please keep in mind that there are several different things that can delay the web design process that are out of our control. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed. Under no circumstances will a refund be honored for a delay in our estimated turnaround time and this should not constitute a breach of this contract.

Project Delivery. The final web site design project will be published to the Client's hosting service upon receipt of full final payment or delivered via diskette upon the receipt of full final payment. The Client understands that if Client does not choose the hosting service provided by AHAVA DIGITAL GROUP, Inc., the Client agrees to select a hosting service which allows AHAVA DIGITAL GROUP, Inc. full access to the Client's account via FrontPage® or FTP. The Client will be solely responsible for any and all hosting service charges in that case. Configuring feedback forms on sites not hosted by AHAVA DIGITAL GROUP, Inc. requires additional scripting efforts and would be charged at hourly rate as specified in the Proposal A O. Client acknowledges that unless otherwise specified in writing by AHAVA DIGITAL GROUP, Inc., add-ons services will require My SQL Database Hosting on Linux Operating System.

 

Publishing: 1) AHAVA DIGITAL GROUP, Inc. will Publish/Host the site on its servers if client chooses AHAVA DIGITAL GROUP, Inc. to provide Hosting Service. 2) AHAVA DIGITAL GROUP, Inc. will Publish/Host the site on any servers if client does not choose AHAVA DIGITAL GROUP, Inc. to provide Hosting Service only if it has the full access to the Client's account via FTP.

 

Diskette/CD/USB: The Client assumes all responsibility for the use and functionality of the Web Design Project.

 

Electronic Commerce Laws. The Client agrees that the Client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the Web Design Project or any other services contemplated herein, and will hold harmless, protect, and defend AHAVA DIGITAL GROUP, Inc., its employees and its subcontractors from any claim, suit, penalty, tax, fine, penalty, or tariff arising from the Client's exercise of Internet electronic commerce and/or any failure to comply with any such laws, taxes, and tariffs.

Web Design Project Copyright. The Client will be assigned rights to use the Web Design Project as a web site perpetually, once final payment under this agreement and any additional charges incurred have been paid. Rights to photos, graphics, work-up files, and computer programs are specifically not transferred to the Client, and remain the property of their respective owners. AHAVA DIGITAL GROUP, Inc. and its subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

 

Website Content. Is the textual, visual or aural content that is encountered as part of the user experience on websites. It may include, among other things: text, images, sounds, videos and animations. The Client is expected to supply AHAVA DIGITAL GROUP, Inc. with complete text and graphics, this includes (but not limited to) text, copy, forms, legal disclaimers, privacy policies, terms and conditions, images, graphics "the content" in an easy electronic format for this Web Design Project as soon as possible for AHAVA DIGITAL GROUP, Inc. in order to finish the website on time. The Client is responsible to provide entire content (text, imagery, and graphics) in a timely manner and understands that AHAVA DIGITAL GROUP, Inc. will not be responsible if the Web Design Project remains largely unfinished or is delayed, due to his or her own inaction. Please Note: AHAVA DIGITAL GROUP, Inc. in efforts to keep the project moving forward may use filler text or sample/filler images. At no time does AHAVA DIGITAL GROUP, Inc. represent that the temporary filler text or sample/filler images are written by AHAVA DIGITAL GROUP, Inc. copywriters or images/graphics are that of AHAVA DIGITAL GROUP, Inc. or that AHAVA DIGITAL GROUP, Inc. holds licensing for. AHAVA DIGITAL GROUP, Inc. pull sample/filler images and text from royalty free sources, and use them on the site as examples and filler in efforts to keep the project moving forward and on schedule. AHAVA DIGITAL GROUP, Inc. does not guarantee that sample/filler images used and placed by AHAVA DIGITAL GROUP, Inc. are not copy-written or royalty free. It's is the obligation of the client to provide, ensure or confirm that all "content" (text, copy, forms, legal disclaimers, privacy policies, terms and conditions, images, graphics) is authorized for use. Furthermore, AHAVA DIGITAL GROUP, Inc. does offer copy writing services, and can purchase license rights to non-royalty free graphics/imagery at an additional cost.

 

Payments. Payments must be made promptly based on the terms of this Web Site Design Project as specified in the “Proposal A-Z” or “Annexure A-Z” (whichever is applicable). AHAVA DIGITAL GROUP, Inc. reserves the right to remove any Web Design Project from viewing on the Internet until final payment is made. In case collection proves necessary, the Client agrees to pay all fees (including all attorney’s fees and court costs) incurred by that process. Regardless of the place of signing of this agreement, the Client agrees that for purposes of venue, this agreement was entered into in IL, Unites States and any dispute will be arbitrated in IL, United States, and the Client hereby consents to the personal jurisdiction of the Cook County, Illinois Arbitration. Client unconditionally and personally guarantees the payments. Furthermore, the Client waives any right to or claim of sovereign immunity. AHAVA DIGITAL GROUP, Inc. reserves rights to report all good and bad accounts to all credit reporting agencies. Adding of Meta Tags (Description and Keywords) and the submission of the Web Design Project to Web search engines and updating should occur only after the full final payment is made. All payments will be made in U.S. Dollars.

 

Payment Schedule. Payment for services provided hereby shall be made in accordance with the conditions contained in this contract and “Proposal A” or “Annexure A” or “Proposal O” (whichever is applicable),and made a part of this agreement hereof. Notwithstanding any prices listed in literature or on Web pages, the Client and AHAVA DIGITAL GROUP, Inc. agree that the services described in this contract, shall be completed at a cost specified in the “Proposal A-Z” or “Annexure A-Z” (whichever is applicable). AHAVA DIGITAL GROUP, Inc. Web Design requires at least 50% of the total amount due before starting work on a web site design. AHAVA DIGITAL GROUP, Inc. Web Design sends all invoices via email only and all invoices are due on presentation. Final balance due upon completion (completion date is determined by the build/revision period allotted and outlined in the agreed proposal -- i.e., 2 Week Build/Revision Period provided, final payment will become due 'within' 16 days of the start date) and/or before going “live” or 45 days from the date of the accepted proposal, whichever is sooner. If payment arrangements are agreed upon and made, the client must make timely payments. If a payment is skipped, or payment method is declined the client will have FIVE (5) days to rectify the situation before interruption of services are implemented. In case any invoice is overdue for more than FIVE (5) days, AHAVA DIGITAL GROUP, Inc. Web Design reserves the right to stop work without any further communication, interrupt services that are outstanding and a $100 late fee will be applied at that time a in addition to 1.5%/mo interest on outstanding balance. All payments should be made to AHAVA DIGITAL GROUP, Inc. Web Design and all pricing is in US dollars. In the event a website is in default, and AHAVA DIGITAL GROUP, Inc. has interrupted (taken down) the site, a reactivation fee of $197 will become due in addition to the late fee and interest. Additionally, if a reoccurring payment plan is in default due to late or nonpayment, AHAVA DIGITAL GROUP, Inc. will require all outstanding amounts due (revoking the payment terms) prior to the reactivation and the turning over of the website. If emails or other subscriptions become delinquent due to nonpayment and the services is interrupted, AHAVA DIGITAL GROUP, Inc. will require a setup fee in order to reactivate the service that has become delinquent. AHAVA DIGITAL GROUP, Inc. reserves the right to remove payment terms offered and or set up with the client at any time for any reason.   

 

Promotions or Discounts. If a promotion or discount is applied to a project and listed within your proposal, the project must be paid as agreed or completed within the payment terms deadlines. If a project is not completed within the allot window, payments not received as agreed or final payment is not made as outlined, the discount applied to the proposal will be removed, and applied to the final payment or payments owed.   For example, if a project received a discount due to a promotion running, and the proposal indicates "Final balance due upon completion and before going “live” or 45 days from the date of the accepted proposal, whichever is sooner." And payments are not paid as agreed, in addition to late fees, reactivation fees and interest, the discount applied to the project will no longer be valid and the discounted amount will be applied to the outstanding balance. 

 

Revision Period. The revision period is to begin upon receipt of first payment, or when client requests first rounds of revisions or site build requests. The revision period duration is listed on page TWO (2) of the proposal under the (“This Customized Website Package includes all of the following:”) Language, within the line item that reads **"Revision Period (Build/Revision period included starts at point of receiving first revision/build request)"** Each additional hour for revisions outside the revision period will be at a rate of $149/hour USD. If the revision period clock at the bottom of the client’s website has begun ticking down, the revision period has been initiated. All submittals of content or revision/build requests to the website MUST be made by email PRIOR to the expiration of the revision period or before the revision period clock ends, no exceptions. If the revision period states “UNLIMITED”, you will receive unlimited revisions for a period of 90 days (3 MONTHS) for the point of receiving the first deposit. If AHAVA DIGITAL GROUP, Inc. offers one final submittal after the revision period expires, that final submittal null and voids all prior requests. 

(PLEASE NOTE: If a request was missed during the allot build/revision time, the courtesy final submittal takes precedence over all previous requests and prior requests will not be honored). 

 

Extras. All extras are bound under the same terms and conditions of the original agreed proposal. 

 

Refund Policy. AHAVA DIGITAL GROUP, Inc. Web Design guarantees your satisfaction. Our refund policy works as below:

 

100% Refund, If Requested

  • Prior to the delivery of any product, no questions asked, or
  • Applicable to only non-delivered products or services.
  • Prior to the showing of any design layout, no questions asked, or
  • Before 1st round of revision request.
  • Applicable to all website plans.

 

Refund Restrictions

Refund not applicable to clients taking advantage of a no obligation design layout offer based on requirements provided to AHAVA DIGITAL GROUP, Inc.

  • Refund Policy applicable to all purchases made on or after January 1st, 2011 only.
  • Refund not applicable once three rounds of revisions are requested or the first round of revisions start
  • Refund must be requested within 5 business days from date of order.
  • Refund not applicable on bulk hours.
  • Refund not applicable on marketing/advertising campaigns.
  • Refund not applicable on creative services, strategy, media planning or place campaigns
  • Refund not applicable on SEO services.
  • Refund not applicable on any form of graphic design services.
  • Refund not applicable on domain registration fees.
  • Refund not applicable for express service clients.
  • Refund not applicable on hosting fees.
  • Refund not applicable on convenience fees.
  • Refund must be requested in writing.
  • Refund not applicable on updates and add-ons on existing website.

 

PLEASE NOTE: AHAVA DIGITAL GROUP, Inc.' main objective is customer satisfaction. If a client opts in by taking advantage of the no obligation design layout prior to commitment, and the client chooses to proceed forward with retaining AHAVA DIGITAL GROUP, Inc. to complete the project based on the requirements received or to be submitted (verbal or written), the client acknowledges that by making first payment (deposit) it is acceptance of the quality, customer service and capability of AHAVA DIGITAL GROUP, Inc. prior to commitment, therefor waiving all rights to a refund. 

 

Designing Layout. Once the Advance payments are received, AHAVA DIGITAL GROUP, Inc. would make a Layout exactly in accordance with Clients requirements and will make reasonable changes until the client is satisfied. Once a layout is approved, and the Client needs to change it, additional cost may be applicable on hourly bases at the rate quoted in the “Proposal A-Z” Or “Annexure A-Z”. Full flash sites are not included in the contract and would be charged additional. Audio integration in the website will cost forty seven US Dollars per Music; Video integration will cost forty seven ($100.00) US Dollars per Video. A page would be defined by maximum of 300 words and prorated there after depending upon the applicable cost per page. There will be a maximum of five (5) pictures in a page & ten (10) outside links per page. Anything extra will be charged at twenty ($20.00) US Dollars per picture and ten ($10.00) US dollars per link/button. Internal navigation page links will be limited to the package selected, for instance a  five (5) page website will have a maximum of five (5) internal navigational links, Additional navigational links without content will be charged fifty ($50.00) US Dollars per link. As a part of web design project AHAVA DIGITAL GROUP, Inc. agrees to make a standard feedback form with up to a maximum of (8) fields in lieu of (1) web design page and at no additional cost. Extra form fields will cost twenty ($20.00) dollars per field.  E-Commerce websites that are based on CRE Loaded Shopping Cart system and prices include Skin Customization. Client with CMS sites would have ability to change certain text and only in the content area of the website. Prices above are subject to change, the proposal will contain the most current pricing. A Web Design by AHAVA DIGITAL GROUP, Inc. statement with a link to arcticgrey.com will appear on all pages in the footer of all websites designed or powered by AHAVA DIGITAL GROUP, Inc. A $497.00 US surcharge would be payable if the link is asked to be removed. Removing the link without prior approval of AHAVA DIGITAL GROUP, Inc. would be breach of this contract.

Other Professional Services. Clients who opt for website content writing assistance agrees to provide AHAVA DIGITAL GROUP, Inc. ad with their content summary or highlight points. Clients who opt for article writing agree to provide AHAVA DIGITAL GROUP, Inc. with relevant keywords. Articles and website content will be professionally written and will be free of any grammatical errors. AHAVA DIGITAL GROUP, Inc. may charge a revision cost at hourly rate as specified in the Proposal A-Z if revision is requested after submission. Clients who buy Content Management System based web design understand that such websites are done in the Wix Editor, unless otherwise mutually agreed in writing. Clients who opt for video actor service agree to provide exact draft of the matter and understand that a re-shooting fee of $497/video will apply in case of any changes after the shoot.

 

Logo Designs. File formats for logo designs are PSD, PNG & JPG and will be provided upon request, all other file formats are at an additional cost. There are only three (3) revisions to a logo, an exception is made in a circumstance where AHAVA DIGITAL GROUP, Inc. designers completely missed a requested revision, or a detail within one of the revision requests. Please note, if the Client does not provide any design input (leaving full creative control to AHAVA DIGITAL GROUP, Inc. designers) prior to the first version of the of the logo being developed, runs the risk of losing one (1) valuable revision opportunity. We highly suggest you provide AHAVA DIGITAL GROUP, Inc. designers with as much information as possible, in order to ensure the logo can be complete to your expectations.

 

Privacy, Personal Information Protection. AHAVA DIGITAL GROUP, Inc. is serious about the protection of its employees, shareholders or its partner’s personal information being disclosed to the public, and has adopted policies in order to protect that privacy. AHAVA DIGITAL GROUP, Inc. has policies and procedures in place for the sole purpose of protecting the privacy and safety of its employees, shareholders and partners. AHAVA DIGITAL GROUP, Inc., its shareholders and employees, may use employee numbers, aliases, pseudonym or alternate titles in order to protect their privacy and safety and the privacy and safety of the company. AHAVA DIGITAL GROUP, Inc., its shareholders, employees and subcontractors will use aliases or pseudonyms for its WhiteLabel partners, in order for AHAVA DIGITAL GROUP, Inc. to remain transparent to partner’s clientele. The use of aliases, pseudonym or alternate titles, is strictly for protection and safety of AHAVA DIGITAL GROUP, Inc. shareholders, employees, partners and its subcontractors, and not intended to mislead or misrepresent. AHAVA DIGITAL GROUP, Inc. shareholders, employees, partners and its subcontractors using aliases, pseudonym or alternate titles state true facts and deliver on all promises made on the AHAVA DIGITAL GROUP, Inc. behalf.   

 

Telephone Monitoring, Recording and Contacts. AHAVA DIGITAL GROUP, Inc. may choose to monitor and/or record telephone calls with Business and its owners, employees or agents without further notice. These calls are monitored and/or recorded solely for evaluation by supervisors, training, monitoring for compliance purposes, collections, and quality control. By agreeing to Proposal A-Z, you agree that any calls between AHAVA DIGITAL GROUP, Inc. or its agents and representatives and you or a representative of your business may be monitored and/or recorded for these purposes. The Client further agrees that: (i) it has an established business relationship with AHAVA DIGITAL GROUP, Inc. and may be contacted from time to time regarding project status or payment related issues; (ii) such contacts are not considered unsolicited or inconvenient; and (iii) any such contact may be made using any cellular or other telephone number that Business or its representative has provided to AHAVA DIGITAL GROUP, Inc., using any e-mail address the Client or its representatives have provided to AHAVA DIGITAL GROUP, Inc., or using an automated dialing and announcing or similar device, unless prohibited by law. This authorization is binding upon Client agreeing to the proposal or making first payment and will not be deemed withdrawn or revoked should AHAVA DIGITAL GROUP, Inc. determine not to continue future projects with the Client.

 

Legal Notice. Notwithstanding anything to the contrary contained in this contract, neither AHAVA DIGITAL GROUP, Inc. nor any of its employees or agents, warrant that the functions contained in the Web Design Project will be uninterrupted or error-free. The entire risk as to the quality and performance of the Web Design Project is with the Client. In no event will AHAVA DIGITAL GROUP, Inc. or its employees be liable to the Client or any third party for any damages, including, but not limited to, service interruptions caused by Acts of God, the Hosting Service or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this Web Design Project, failure of any service provider, of any telecommunications carrier, of the Internet backbone, of any Internet servers, you or your site visitor's computer or Internet software, even if AHAVA DIGITAL GROUP, Inc. has been advised of the possibility of such damages.

Arbitration. EITHER PARTY MAY ELECT TO RESOLVE ANY CLAIMS OR DISPUTES RELATED TO THIS AGREEMENT BY NEUTRAL, BINDING ARBITRATION. AN ELECTION TO ARBITRATE A DISPUTE MAY BE MADE BY ANY PARTY BEFORE FILING A LAWSUIT OR IN RESPONSE TO A CLAIM, COUNTERCLAIM, OR CROSS CLAIM. ANY ARBITRATION HEARING AT WHICH BUSINESS APPEARS WILL TAKE PLACE WITHIN THE PROVINCE OF ONTARIO IN WELLINGTON COUNTY. IF ARBITRATION IS ELECTED, THE PARTY INITIATING THE ARBITRATION PROCEEDING MAY SELECT FROM THE FOLLOWING ARBITRATION ORGANIZATIONS, WHICH WILL APPLY THE APPROPRIATE RULES FOR COMMERCIAL CLAIMS TO ARBITRATE THE DISPUTE: AMERICAN ARBITRATION ASSOCIATION (“AAA”), OR ANY OTHER ORGANIZATION THAT PURCHASER APPROVES. THE PARTY INITIATING THE ARBITRATION PROCEEDING WILL ASSUME ALL ARBITRATION COSTS.  JUDGMENT UPON ANY ARBITRATION AWARD MAY BE ENTERED IN ANY COURT IN ANY STATE. NO CLAIM SUBMITTED TO ARBITRATION WILL BE HEARD BY A JURY. ARBITRATION WILL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (9 U.S.C. § 1 ET. SEQ.) AND NOT BY ANY STATE LAW CONCERNING ARBITRATION. THIS ARBITRATION SECTION WILL SURVIVE ANY TERMINATION OR TRANSFER OF THIS AGREEMENT. IF ANY PART OF THIS ARBITRATION CLAUSE, OTHER THAN WAIVERS OF CLASS ACTION RIGHTS, AS SET FORTH BELOW, IS DEEMED OR FOUND TO BE UNENFORCEABLE FOR ANY REASON, THE REST WILL REMAIN ENFORCEABLE. IF A WAIVER OF CLASS ACTION RIGHTS IS DEEMED OR FOUND TO BE UNENFORCEABLE FOR ANY REASON IN A CASE IN WHICH CLASS ACTION ALLEGATIONS HAVE BEEN MADE, THE REMAINDER OF THIS ARBITRATION CLAUSE WILL BE UNENFORCEABLE. 

 

EACH PARTY HERETO WAIVES ANY RIGHT TO ASSERT ANY CLAIMS AGAINST ANY OTHER PARTY AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY PUBLIC POLICY. TO THE EXTENT ANY PARTY IS PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION AGAINST ANY OTHER PARTY, THE PARTIES HEREBY AGREE THAT: (1) THE PREVAILING PARTY WILL NOT BE ENTITLED TO RECOVER ATTORNEYS’ FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION (NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT); AND (2) THE PARTY WHO INITIATES OR PARTICIPATES AS A MEMBER OF THE CLASS WILL NOT SUBMIT A CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTION.

 

This Agreement. This legal agreement, the “Proposal A-Z” or “Annexure A-Z” and constitutes the sole agreement between AHAVA DIGITAL GROUP, Inc. and the Client regarding this Web Design Project. After the initial 15 day Refund Guarantee period, this contract can only be canceled at the sole discretion of AHAVA DIGITAL GROUP, Inc. Any additional work not specified in this agreement or any other amendment or modification to this agreement must be authorized by a written request signed or agreed via email by both Client and AHAVA DIGITAL GROUP, Inc.  All prices specified in this contract will be honored for 3 months after both parties agree to the contract. Continued services after that time will require a new agreement.

 

The undersigned hereby agree to the terms, conditions and stipulations of this agreement.

 

This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and agreed by both parties.

 

AGREED TO:

 

By Client (Electronically Consent – IP, Time and Date is Logged) – No Signature Needed

 

Duly Authorized

 

AHAVA DIGITAL GROUP, INC. - AHAVA DIGITAL GROUP - No Signature Needed, Valid only After Receipt of Advance Payment

 

 


REFUND POLICY - Amended

Effective Date As: October 2015

In light of the fact that AHAVA DIGITAL GROUP, INC., d.b.a. AHAVA DIGITAL GROUP, Inc. (here “AHAVA DIGITAL GROUP”) is offering non-tangible, irrevocable, and easily copied goods, we do not issue refunds once the order is accomplished and the product is sent.  It is your responsibility as a consumer to inquire, review and understand refund policies prior to purchasing any product or service from our site. Please note, the services and products we sell can easily be copied or reproduced upon receipt of its delivery, this is why we do not honor refund requests for any delivered products or services.

 

Nonetheless, we understand that unique circumstances can arise, ones that could possibly compromise the integrity of one or more of our products.

 

100% Refund, If Requested

  • Prior to the delivery of any product, no questions asked, or
  • Applicable to only non-delivered products or services.
  • Prior to the showing of any design layout, no questions asked, or
  • Before 1st round of revision request.
  • Applicable to all website plans.

 

Refund Restrictions

 

  • Refund not applicable to purchases made on or before June 1st, 2011.
  • Refund not applicable once three rounds of revisions are requested.
  • Refund not applicable on any service where a 3rd revision request had been made.
  • Refund not applicable on requests for a refund beyond five (5) calendar days of first payment.
  • Refund not applicable on bulk hour purchase – in full or in part.
  • Refund not applicable on marketing campaigns of any kind.
  • Refund not applicable on SEO services.
  • Refund not applicable on any form of graphic design services.
  • Refund not applicable on domain registration fees.
  • Refund not applicable for express service clients.
  • Refund not applicable on shared screen training services, prior or after.
  • Refund not applicable for prepaid hosting fees.
  • Refund not applicable on convenience fees.
  • Refund not applicable on refund requests not put in writing within (5) business days of first payment.

 

Our policies are made easily available for review prior to any purchase being made, therefore we do not bear any responsibility lacking the customer. We do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for any third-party applications.

 

The ONLY circumstances where we will honor requests for a refund, are for the following:

 

  • Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within (5) business days from the original order placing date. Otherwise the product will automatically be considered received and downloaded and no further consideration will be made otherwise;

 

  • Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within (3) business days may result in a refund decline;

 

  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within (72) hours or (3) business days of receipt of details of defect. If any deficiency is approved and we fail to correct it within (72) hours or (3) business days from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your Wix account will be requested and required by our technicians in order to identify and fix the possible issue or issues with our Product. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your Wix account will result in your immediate disqualification for a refund.

 

  • Product not-as-described: such issues should be reported to our Technical Support Department within (5) business days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website offering and displaying details on the product. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are made available for evaluation purpose at our free sample templates section.

 

Contact Us
 

Please allow 12-24 hours for our Support Team to get back to you regarding any problem you may have. Any and all requests for a refund must be submitted to support@ahavadigital.com within a period of 1 business week (“5 business days”) following the initial transaction with issue. We highly recommend that you include within your request, a detailed and grounded reason for why you are requesting a refund. Please make sure your request does not contradict our Terms and Conditions policies. If an exception for refund is granted, it can only be fulfilled upon receipt of a Waiver of Copyright signed by you.

 

Our Technical Support Team is always eager to assist you with any issues you may have, and promise to deliver you highly professional support in a timely manner. Thank you for purchasing our products and services.

 

If you have any questions or concerns regarding our Terms & Conditions please direct them to: terms@ahavadigital.com